FAQ & Site Info

Yes, we ship worldwide. For international shipping, cost varies according to the buyer's location. Please note, we are not responsible for import duties, customs clearance or local taxes and fees. Please contact us if you have any questions about shipping. All customers will receive the tracking number once the order is shipped. Can I combine my shipments? Yes, you absolutely can. If you have purchased more than one product, we will ship the products together. This will make your shipping cost much cheaper. However, please keep in mind that all products will be shipped within 24 hours once the payment is confirmed. For large quantities and local pick-ups, please email us prior to purchasing. For large and heavy equipment, such as residential grills with firebox or commercial grade grills, it will be shipped via airfreight once shipping costs are previously approved by the customer. If you have any questions, please contact us. Hablamos Español, Falamos Português.

Return of open packages of teas or food products will not be accepted, unless package is defective or damaged during transportation. Refunds: 7 days money back, buyer pays return shipping (not applied for Brazilian Grills or custom-ordered commercial grills)

Payment must be made immediately after the sale. We prefer PayPal, but if you want to pay with Zelle, Venmo, Money order, direct deposit, wiring, cash or check, please contact us.

The Food and Drug Administration (FDA) has not evaluated any of the statements or contents of this website. The information contained herein is NOT intended, nor should it be used to diagnose, treat, cure, prevent, or mitigate any disease or condition.